Frequently asked questions
A: At The Jump Scape, we require cancellations to be made at least 24 hours prior to your scheduled event to receive a full refund, including your deposit. If you cancel more than 24 hours before the event, your entire payment will be refunded without any penalties. However, cancellations made within 24 hours of the event are subject to full payment, and the order becomes non-refundable. This policy ensures fair and efficient scheduling for all customers and helps us provide the best service possible.
A: Yes, The Jump Scape requires a $50 deposit to secure your inflatable rental. This deposit can be paid conveniently either by credit card at checkout or through an invoice sent via email. The deposit helps guarantee your booking and is applied towards your total rental cost. Once you book a rental or inquire about a booking, an email will be sent with more information.
A: At The Jump Scape, we prioritize convenience and punctuality by delivering and setting up your inflatable rental at the exact time you specify in the submission form during checkout. This ensures your event starts smoothly without any delays. In the rare event that we are unable to accommodate your requested delivery time due to unforeseen circumstances, our team will proactively contact you by phone or email to discuss alternative arrangements. This personalized approach guarantees clear communication and a seamless rental experience tailored to your schedule.
A: Yes. To ensure safety and protect our equipment, no soap, baby oil, water additives, or other substances may be applied to inflatable slides or surfaces to make them “faster.” These substances create serious safety hazards and significantly increase the risk of injury. They can also damage the inflatable material and will be considered intentional damage. Any resulting damage or repairs will be the responsibility of the renter. We ask all customers to follow this rule strictly to ensure a safe and enjoyable experience for everyone.
A: To ensure safety and optimal performance of The Jump Scape’s inflatables, please adhere to the following capacity guidelines: On inflatable slides, no more than two people are allowed on the slide at once. For dual lane slides, two individuals can slide down simultaneously, but only one person should ascend the stairs at a time. Excessive weight on the slide increases the risk of it deflating or caving in, so these limits are important to maintain proper inflation and structure. For standard bounce houses, the maximum capacity is six people at a time. Following these capacity rules helps provide a safe and enjoyable experience for all users.
A: Yes, at The Jump Scape, we prioritize the health and safety by ensuring all our inflatable units are meticulously cleaned and maintained. After each rental, every unit undergoes a thorough cleaning process using commercial vinyl cleaners, followed by disinfecting and sanitizing to eliminate germs and bacteria. Once cleaned, each inflatable is carefully inspected to confirm it meets our high standards of cleanliness and safety before being rented out again. This comprehensive process guarantees that everyone can enjoy a clean, well-maintained, and safe environment during the event.
A: The Jump Scape’s inflatables can be installed on a variety of surfaces including grass, cement, concrete, asphalt, and even indoors. Each surface requires a specific anchoring system to ensure safety and stability during use. For setups on grass, we use long steel stakes to securely anchor the inflatable into the ground. For harder surfaces such as cement, concrete, asphalt, or indoor floors, we utilize specially designed weighted anchors and alternative securing methods tailored to those environments to prevent movement without causing damage. To provide the safest and most secure installation, please inform us of the exact type of terrain where the inflatable will be placed when making your reservation. This allows us to prepare the appropriate anchoring equipment in advance, ensuring a seamless setup and a safe experience for all users.
