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Frequently asked questions
General
A: At The Jump Scape, we require cancellations to be made at least 24 hours prior to your scheduled event to receive a full refund, including your deposit. If you cancel more than 24 hours before the event, your entire payment will be refunded without any penalties. However, cancellations made within 24 hours of the event are subject to full payment, and the order becomes non-refundable. This policy ensures fair and efficient scheduling for all customers and helps us provide the best service possible.
A: Yes, The Jump Scape requires a $50 deposit to secure your inflatable rental. This deposit can be paid conveniently either by credit card at checkout or through an invoice sent via email. The deposit helps guarantee your booking and is applied towards your total rental cost. Once you book a rental or inquire about a booking, an email will be sent with more information.
A: Yes. To ensure safety and protect our equipment, no soap, baby oil, water additives, or other substances may be applied to inflatable slides or surfaces to make them “faster.” These substances create serious safety hazards and significantly increase the risk of injury. They can also damage the inflatable material and will be considered intentional damage. Any resulting damage or repairs will be the responsibility of the renter. We ask all customers to follow this rule strictly to ensure a safe and enjoyable experience for everyone.
Yes. After each rental, every unit is cleaned with commercial vinyl cleaner, then disinfected and sanitized and inspected before its next rental. A: Yes, at The Jump Scape, we prioritize the health and safety by ensuring all our inflatable units are meticulously cleaned and maintained. After each rental, every unit undergoes a thorough cleaning process using commercial vinyl cleaners, followed by disinfecting and sanitizing to eliminate germs and bacteria. Once cleaned, each inflatable is carefully inspected to confirm it meets our high standards of cleanliness and safety before being rented out again. This comprehensive process guarantees that everyone can enjoy a clean, well-maintained, and safe environment during the event.
Grass, concrete, asphalt, and some indoor setups can be accommodated. We use 18-inch stakes on grass and weighted sandbags on pavement or other hard surfaces. Tell us your setup surface when booking so we bring the correct anchoring equipment. A: The Jump Scape’s inflatables can be installed on a variety of surfaces including grass, cement, concrete, asphalt, and even indoors. Each surface requires a specific anchoring system to ensure safety and stability during use. For setups on grass, we use long steel stakes to securely anchor the inflatable into the ground. For harder surfaces such as cement, concrete, asphalt, or indoor floors, we utilize specially designed weighted anchors and alternative securing methods tailored to those environments to prevent movement without causing damage. To provide the safest and most secure installation, please inform us of the exact type of terrain where the inflatable will be placed when making your reservation. This allows us to prepare the appropriate anchoring equipment in advance, ensuring a seamless setup and a safe experience for all users.
Our standard rental period is up to 10 hours, which gives plenty of time to enjoy the inflatable throughout your event.The standard rental period is up to 10 hours. If you need a different schedule, contact us before booking so availability can be confirmed.We’re flexible with timing whenever possible. If your party starts earlier or runs a little later, we’ll do our best to accommodate depending on our delivery schedule.
When is payment due?All invoices must be paid by the due date shown on the invoice. Your rental or service is not considered fully paid until the required payment has been received.What happens if I don't pay my invoice on time?If an invoice is not paid by the stated due date, the balance will be considered past due and may be subject to a late fee and/or interest.Is there a late fee?Yes. Past-due invoices may be charged a $25 late fee. Additional late fees may be assessed if the balance continues to remain unpaid, to the extent permitted by applicable law.Is interest charged on past-due balances?Yes. Past-due balances may accrue interest at a rate of 1.5% per month (18% annually), or the maximum rate permitted by applicable law, whichever is lower, beginning after the invoice becomes past due.Can my reservation be canceled if I haven't paid?Yes. If required payments are not received by their due dates, The Jump Scape reserves the right to cancel or suspend the reservation and make the equipment available to another customer.What if I need more time to pay?Please contact us before the invoice due date. We understand that circumstances can come up and may be able to make arrangements. Any alternative payment arrangement must be approved by The Jump Scape.What happens if an invoice remains unpaid?Balances that remain unpaid may be referred for collection or pursued through other lawful means. The customer may also be responsible for reasonable collection costs or other charges where permitted by law and agreed to under the rental terms.How can I avoid late fees?Simply make sure your invoice is paid by the due date listed on your invoice. If you believe there is an issue with your invoice, please contact The Jump Scape as soon as possible so we can address it.
Inflatable Rental FAQs
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